Customer Service Officer - SIG Laboratory

Saraswanti Indo Genetech (SIG Laboratory) is a leading provider of laboratory and biotechnology solutions in Indonesia. We are currently seeking a Customer Service Officer to join our dynamic team in Jakarta Pusat. This role is pivotal in ensuring our customers receive the highest level of service and support. As a Customer Service Officer, you will be the first point of contact for our clients, handling inquiries, resolving issues, and providing exceptional service. This is an exciting opportunity to be part of a growing company and contribute to our mission of advancing biotechnology in Indonesia.

In this role, you will be responsible for managing customer interactions through phone, email, and in-person visits. You will use our customer relationship management (CRM) system, Zendesk, to track and manage customer inquiries efficiently. Daily, you will handle a variety of customer service requests, from simple inquiries to complex technical issues, ensuring our clients are satisfied with our services. This position offers a dynamic work environment with opportunities for professional growth and development.

SIG Laboratory is committed to fostering a collaborative and innovative work environment. We value our employees and offer competitive benefits, including health insurance, professional development opportunities, and a supportive team culture. Join us and be part of a team that is dedicated to excellence and innovation in the biotechnology industry.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and in-person interactions.
• Provide technical support and guidance to customers regarding laboratory services and biotechnology solutions.
• Use Zendesk to track and manage customer service requests efficiently.
• Resolve customer issues promptly and effectively, ensuring high levels of customer satisfaction.
• Maintain accurate records of customer interactions and service requests.
• Collaborate with the sales and technical teams to ensure seamless customer support.
• Participate in training and development programs to enhance customer service skills.
• Contribute to the continuous improvement of customer service processes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of experience in customer service or a related field.
• Proficient in using CRM systems, particularly Zendesk.
• Excellent communication and interpersonal skills.
• Strong problem-solving and customer service orientation.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with laboratory and biotechnology services is a plus.
• Fluency in both English and Indonesian languages.

🛠️ Keahlian

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